The Whine Bar

The Penfolds of blogs

Archive for the tag “bartenders”

Gen Y: 1 Gen X: 0

So last night was the first night in a long time I came close to reaching across the bar and slapping someone across the face!

On this particularly busy Sunday afternoon I spent the better part of my shift serving customers who all raved about their great weekends. However, they all had the look of impending doom as Monday inched closer and closer.

For one guy, we shall call him Richard (better known to friends and bartenders as Dick), Mondayitis had already struck. He came in about 4pm. Phone to ear, iPad clutched under arm and a voice that could be heard down the street. Still talking away on the phone he approaches the bar and yells across the person I am already serving to order a lemon, lime and bitters with no lemon wedge.

Trying to be polite I just smile,nod and continue the current order. When I finish I begin to make his drink. Remembering he asked for no lemon I instead garnish with a slice of lime. BIG MISTAKE. Upon dropping the wedge into the top of his glass I hear a loud grunt coming from Dick. He walks over and, still talking to the person on the other end of the phone, says “These youngins, they never listen. I know right, so hard to get good service from their generation”. He then removes the phone from his ear, smiles a smile that says “I pity you” and slowly, pronoucing every syllable says ” I asked for no lemon”.

Looking down at the glass I assume he is talking about the lime I had placed in there. Remembering the mantra the customer is always right, I fight the urge to inform him that it is in fact a lime and I simply make him a new drink. With NO garnish.

A couple of hours later, after I had shaken off the incident, I see him heading for the bar. As I am not serving anyone at this point I decide to begin his order so it is ready for him as he gets there. I place it in front of him and slowly, prouncing every sylable state “lemon, lime and bitters with NO lemon OR lime wedge”

He looks up at me puzzled. “You remember” he says surprised.

“Yes, you see sir, we youngins may not listen but we never forget. That one is on the house”.

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Show us your tips

Feeling tipsy?
Ever wondered why you should tip a bartender? Or questioned how much you should give? Is it everytime you order? Or just at the end of the night?
Some handy hints to help…

1. Tip generously on your first round. The pours thereafter will be as generous and you will be served shortly after arriving at the bar each time.
2. Any change $1 or under, leave. If you’re the guy who waits for 10c change don’t expect to get any special treatment
3. Good bartenders will take the time to learn your orders to personalise the service. This is to avoid you feeling like just another face in the crowd. If this happens, tip, tip, tip! A) they think your worth the effort and B) They will spot you at the other end of the bar, make your drinks and have them in front of you before you have spoken a word. That’s service!
4. If you open a bar tab always tip at least 10%.
5. If you are there with a group of friends or business associates, try tipping one bartender $20. They will not only look after you the entire night, your drinks will be over poured, your service will be friendly and table service is not out of the question
6. If you are playing pokies and have a big win, tip a $20 or $50. Depends on how many free drinks you want. If you drop a big tip I promise you will be drinking for free with machine service.
7. If you know you’re in for a big night, tipping will help ease the pain for the tenders when you start to get drunk. It’s amazing how our tolerence levels rise for tippers and how many non-tippers get kicked out!

So don’t be affraid to flash us your tips.

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